Concierge Team Lead

The Boulevard Club, Private Club Industry, 1491 Lakeshore Blvd West, Toronto, ON , CAN

Are you a confident and service-driven hospitality professional with a passion for creating exceptional guest experiences and leading high-performing teams? Do you thrive in a fast-paced, member-focused environment where you can support daily operations, lead front-of-house service standards, and create a welcoming experience for every Member and guest?

If so, we invite you to join The Boulevard Club as a Concierge Team Lead
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The Boulevard Club has been honoured as a 2025 Best Club of the Year by the Club Management Association of Canada (CMAC). We are also proud to be recognized as a Great Place to Work for four consecutive years and have been named Best Place to Work in Retail and Hospitality in 2023 and 2025
, Best Place to Work in Ontario in 2025
, and most recently recognized among Best Workplaces for Women and Mental Wellness 2026
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As a Concierge Team Lead at The Boulevard Club, you will enjoy a positive and professional working environment, along with access to the following benefits (eligibility criteria apply):

• Comprehensive Health & Dental Benefits for employees and their immediate family
• Employee Health & Wellness Program
• Professional Development Opportunities (eligibility criteria apply)
• Bonus Program (eligibility criteria apply)
• Staff Meal Plan
• Bike Share TO
• Transportation Assistance (eligibility criteria apply)
• Summer Recognition Program
• Complimentary Parking (subject to availability)

This is a full-time, permanent position. Reporting to the Concierge Manager, the Concierge Team Lead plays a key leadership role in overseeing the daily operations of the Club’s Concierge desk while supporting front-of-house service excellence and member engagement.

The Concierge Team Lead is responsible for leading the day-to-day Concierge operations, ensuring exceptional service standards and delivering a seamless arrival and guest experience for Members and visitors. As the lead representative at the Club’s front desk, this role provides direction to the Concierge team, coordinates member inquiries, reservations, and daily communications, while ensuring smooth operations and a consistently high standard of hospitality.

This position plays a key role in delivering operational excellence and upholding The Boulevard Club’s service culture.

Pay range: $20.00 – $22.00 per hour, based on experience.

The following outlines the primary responsibilities of this role, including but not limited to:

• Deliver exceptional front-line service by warmly greeting Members, guests, and visitors while creating a welcoming and professional first impression of The Boulevard Club.
• Lead daily Concierge Desk operations, ensuring seamless front-of-house service delivery and consistent execution of Club service standards.
• Provide prompt and professional assistance to Members and guests by responding to inquiries related to Club services, amenities, programs, events, reservations, and general Club operations.
• Manage all front desk administrative functions including switchboard operations, reservation coordination, mail and package distribution, gift certificate processing, lost and found, and retail merchandise transactions.
• Support Member engagement by assisting with new Member onboarding, orientation, and providing information that enhances the overall Member experience.
• Provide day-to-day leadership, guidance, and direction to Concierge team members while supporting training, coaching, onboarding, and ongoing team development.
• Monitor team performance and assist in coordinating daily workflow priorities to ensure operational efficiency and consistent service excellence during all shifts.
• Act as the department lead in the absence of the Concierge Manager, ensuring continuity of operations while independently addressing service, operational, or staffing challenges as required.
• Collaborate closely with internal departments including Security, Housekeeping, Maintenance, Membership, Food & Beverage, Fitness, and Marine Operations to ensure smooth Club-wide communication and service coordination.
• Promote a…