Associate Hospitality Leader

With over Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle. RH is seeking a passionate and motivated Associate Hospitality Leader to drive service and operational excellence within RH Hospitality.

As a member of the Property Leadership Team, you will work in partnership with the Hospitality Leader to execute the RH vision while inspiring and empowering Team Members to create an extraordinary guest experience. The ideal candidate is a thoughtful, driven leader who thrives in a fast-paced environment excels at developing others, and leads with a strategic mindset and a hands-on approach.

YOUR RESPONSIBILITIES

Lead and develop Team Members in partnership with the Hospitality Leader by providing structured training and in-the-moment guidance to uphold RH’s dining room service standards and support their professional growth

Partner with the Hospitality Leader in shaping the strategic direction of the service provided in the dining room, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH’s vision

Drive operational excellence by implementing and upholding quality and safety standards across all hospitality spaces, ensuring compliance with regulations and providing feedback when necessary

Engage with and act as a resource for our guests and Team Members in order to create a seamless experience

Support the Hospitality Leader with driving RH’s financial vision through assessing labor and sales performance reporting and implementing practices which will increase overall revenue

Create strategic team schedules to optimize our business while also elevating our client experience

Assume full leadership responsibilities in the absence of the Hospitality Leader, ensuring seamless execution of operations and team alignment

OUR REQUIREMENTS

+ years previous Hospitality Leadership experience in a high volume, full-service restaurant or equivalent combination of education and experience

Proven ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning

Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent system, and email communication

Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership

Candidates must have legal authorization to work in the country in which they are applying at the time of application

Flexibility to work weekends, holidays, and variable shifts as needed

PHYSICAL REQUIREMENTS

Frequently moving and lifting items up to kg, while utilizing appropriate equipment and following safety guidelines

Work standing and walking for extended periods of time

Commitment to proper safety and sanitation practices in a commercial kitchen environment