Banquet Manager

Located in the heart of downtown Toronto, the Metro Toronto Convention Centre (MTCC) is Canada’s most successful convention and trade show facility. The MTCC welcomes approximately 1 million visitors each year, hosting a variety of events from meetings and conventions to public shows and galas. The Centre is an economic driver, a proud supporter of our community, and a meeting place where meaningful connections are made.

Beyond helping planners create successful events, we believe that “Our People are the Centre.” Our talented team is our greatest strength, and we offer a corporate culture that values work-life balance, great benefits, professional development, wellness, and fun.

Want to take a look behind the scenes? Visit our employee Instagram page: @lifeatmtcc

Reporting to the Director and Associate Director of Banquets and Beverage, you will ensure the best possible service to our guests, and that the quality of food and beverage is maintained to meet client requirements for maximum client/guest satisfaction. The successful candidate will be responsible for the scheduling and supervision of employees and act as a liaison between clients and various departments for function arrangements.

This is a full‑time salaried position which requires weekend and shift work, with long periods of standing, walking and working extended hours. The company offers future Lieu time to offset hours worked in excess of a normal work week.

• Supervises employees to maximize efficiencies and productivity; coaching, counselling, and progressive discipline as needed.
• Ensures the timely coordination and successful execution of various Food & Beverage events including coffee, meat and beverage service.
• Attends daily catering meetings as needed and makes proper staff adjustments based on changes.
• Plan events based on Banquet Event Order (B.E.O.) details, staffing requirements, collective bargaining agreement (C.B.A.), floor plans etc.
• Organize pertinent administrative details required to execute assigned events i.e., requisitions, postings, meal cards etc.
• Control banquet inventory.
• Assist with scheduling and casual booking process.
• liaise with respective Catering / Event Coordination Manager prior to events, to ensure service expectations are clearly defined, and all details from the Banquet Event Order are being executed.
• Establish and maintain contact with client / client contact for the duration of the event.
• Ensure all departmental protocols are followed and any required documentation is completed in its entirety (e.g., B.E.O.’s, sign in /out sheets etc).
• Ensure all rooms are safe and secure prior to leaving.
• Be able to adjust to last minute client requests, staff reduction during and after an event.
• Must be effective at improving and considering alternatives to resolve guest and other issues.
• Perform all duties as deemed necessary for the success of the department.
• Conducts briefing with all staff prior to the event to share information, and service expectations.
• Effective communication with other supporting departments, prior to event, to ensure all supplies and equipment are procured to make each event a success. These supporting departments that must be communicated with for every function are banquets, stewarding, beverage control, catering, event services and sometimes cash office.

• Working experience with knowledge of Food & Beverage industry and industry trends.
• Knowledge in Health and Safety Policies, C.B.A., Food & Beverage service standards, and banquet administration.
• Smart served certified.
• Knowledge of food allergens, dietary restrictions, and common menu ingredients.
• Must be detail oriented and have excellent communication skills (verbal and written) and should have the ability to improvise and adapt to last minute changes and requests.
• Skill to manage / coach a diverse group of employees, excellent customer service, organizational and problem‑solving skills.
• Demonstrated skills in Microsoft Office. Working knowledge of mobile phone applications. Knowledge of Ungerboeck and Adaco is an asset.
• Demonstrate the ability to listen, communicate, motivate staff, go the extra mile and…