Assistant Manager at Sheraton Centre

Elevate your career in hospitality with Marriott International as an Assistant Manager at Sheraton Centre Toronto Hotel. This entry-level management role centers on guest services and front desk operations.

In this dynamic position, you will support management in leading the front desk team while ensuring guest satisfaction and operational success. Responsibilities include coaching employees, managing day-to-day operations, and fostering a welcoming atmosphere for both guests and staff. You will play a key role in handling complaints and ensuring that service standards are consistently met.

Key Responsibilities:

• Lead and support front desk and guest services team

• Handle daily operations to ensure quality and satisfaction

• Address guest complaints and improve service performance

• Supervise staffing levels and training adherence

• Implement customer recognition programs and policies

Requirements:

• High school diploma or GED required

• 2 years in guest services or related field

• 2-year degree in Hospitality or related major preferred

• Strong communication and leadership skills

• Commitment to guest and employee satisfaction

Become a vital part of the Sheraton Centre Toronto team, leading service excellence in the hospitality sector.
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