Front Desk Supervisor

Position: Front Desk Supervisor at Sonesta
Elevate guest service excellence as a Front Desk Supervisor at the Yorkville Royal Sonesta Hotel. Lead a dedicated front desk team while overseeing operations and enhancing guest experiences.

In this vital role, you will train, supervise, and schedule front desk staff to meet high service standards. Collaborative with the Operations Manager, this position also entails managing accounting duties and engaging with guest interaction. Your leadership will be crucial in maximizing hotel revenue and guest satisfaction through effective communication and training.

Key Responsibilities:

• Train and supervise front desk operations and staff

• Manage guest requests and ensure service recovery

• Oversee cash transactions and data entry accuracy

• Conduct scheduling and team performance evaluations

• Maintain effective communication with management and staff

Requirements:

• High School diploma or equivalent required

• Two years previous hotel experience necessary

• Fluent in English; additional languages beneficial

• Strong organizational and problem-solving skills

• Proficient with Microsoft Office and Opera systems

Drive guest satisfaction and operational success in a prominent hotel environment.
#J-18808-Ljbffr