Meeting and Conference Centre Team Lead

Overview

Norton Rose Fulbright Canada LLP is seeking a Conference & Hospitality Team Lead to join our Toronto office. Reporting to the Manager, Office Services & Facilities, this role is responsible for overseeing the daily operation of the firm's conference floor, catering and hospitality services, and reception function. The successful candidate will lead a team responsible for delivering an exceptional and consistent experience for clients, visitors, lawyers, partners, and business services professionals.

This role requires a hands‑on leader who thrives in a fast‑paced environment, demonstrates strong operational discipline, and is committed to service excellence.

• Conference floor operations & client experience: oversee day‑to‑day operation, ensuring meeting rooms, boardrooms, and client‑facing spaces meet the highest standards; plan and execute internal and external meetings, including room setup, catering, audio‑visual requirements, hospitality services, and room turnover; manage scheduling conflicts, service issues, and last‑minute requests; partner with lawyers, assistants, facilities, AV, and other stakeholders to ensure seamless meeting and client experience;
  
  establish and maintain operating procedures and service standards that reflect a premium professional services environment.
• Catering & hospitality leadership: lead, coach, schedule, and develop the catering and conference services team; ensure catering, food and beverage service, meeting support, inventory management, and hospitality services are delivered consistently and to a high standard; manage vendor relationships, monitor service quality, and oversee hospitality‑related invoices and expenses; establish, implement and monitor service standards for cleanliness, health and safety, organization and presentation;
  
  support planning and delivery of client events, receptions and firm functions.
• Reception & front‑of‑house excellence: oversee reception and front‑of‑house operations, ensuring a welcoming, professional, and seamless experience for all clients and visitors; provide leadership support during peak periods, absences, and high‑profile meetings; establish and reinforce front‑of‑house service standards, visitor management protocols, and escalation procedures; serve as escalation point for client‑facing service issues and identify opportunities to continuously enhance the visitor experience; ensure reception and conference services operate as an integrated team.

• 5+ years of experience in conference services, hospitality, catering, reception, or client‑facing operations within a professional services, hospitality or corporate environment.
• Previous leadership experience with responsibility for coaching, scheduling, training and performance management.
• Strong organizational, communication and stakeholder management skills; demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail and service standards.
• Experience overseeing vendors, budgets, inventory and service delivery.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) and experience using room booking and event management systems.
• Fluency in English; bilingualism in French is an asset.
• Willingness to work flexible hours, including after‑hours and weekends as needed.

This is a highly collaborative, client‑facing leadership role that requires a significant on‑site presence. The successful candidate will be expected to work from the Toronto office a minimum of 4 days per week, with five days per week strongly preferred to support the conference floor, hospitality team, reception operations and client service requirements. Core hours are generally 9:00 a.m. to 5:00 p.m.;

however, this role supports an operational coverage window that typically spans 7:30 a.m. to 6:00 p.m. and requires flexibility to adjust working hours accordingly. As a hands‑on leadership role, the candidate must be prepared to support meetings, events, receptions and operational demands outside regular business hours and to provide coverage or coordinate solutions when unexpected staffing shortages…