Guest Service Agent at Sonesta

Become a Guest Service Agent at Sonesta, where your primary role involves enhancing guest experiences and delivering exceptional service standards. Engage with guests at the front desk, managing reservations and guest relations effectively.

As a Guest Service Agent, you will be at the forefront of hotel operations, ensuring that every visitor feels welcomed. You are expected to handle guest check-ins, issue keys, and process transactions with accuracy while maintaining brand integrity. Your communication and interpersonal skills will be key in upholding the hotel's reputation for excellent guest service.

Key Responsibilities:

• Register guests and provide room information

• Handle cash and credit transactions accurately

• Book reservations and manage cancellations

• Promote teamwork across different hotel departments

• Fulfill guest special requests and manage safe-deposit boxes

Requirements:

• High School diploma or equivalent is required

• One year of hotel or retail experience preferred

• Fluent in English; other languages are a plus

• Basic math skills preferred

• Valid driver’s license needed

Embrace a rewarding journey in hospitality with Sonesta, where guest satisfaction is paramount.
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