Rooms Division Manager

Rooms Division Manager – Full Time – Novotel Toronto Centre

Novotel Toronto Centre in Toronto's downtown core is recruiting for a Rooms Division Manager! In collaboration with the Front Office Manager and the Executive Housekeeper, the Rooms Division Manager is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality, but also ensures smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast‑paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Reporting to the General Manager, the Rooms Division Manager

• Direct, oversee, and coordinate all day‑to‑day operations of the Rooms Division departments.
• Implement and monitor service standards to ensure exceptional guest experience.
• Ensure departments comply with brand, corporate, and safety standards.
• Oversee scheduling, staffing levels, departmental workflows, and operational coverage.
• Coordinate closely with Engineering, Food & Beverage, and Sales to ensure seamless guest experiences.
• Recruit, interview, and recommend hiring decisions for supervisory and front‑line positions in the Rooms Division.
• Train, mentor, and develop team members to ensure high performance and succession planning.
• Conduct regular performance evaluations, coaching sessions, and corrective action where required.
• Lead daily briefings, monthly department meetings, and ongoing training programs.
• Monitor and analyze guest satisfaction metrics (e.g., Trust You, Medallia, Google Reviews).
• Resolve complex guest issues, escalations, and service recovery cases promptly.
• Identify and implement service enhancements based on guest feedback and operational trends.
• Prepare and manage departmental budgets for Front Office and Housekeeping.
• Monitor labour costs, productivity, supplies, and operational expenses to meet financial targets.
• Approve purchasing requests, control inventory levels, and ensure compliance with procurement standards.
• Analyze Rooms Division P&L statements, variances, and KPIs (e.g., RevPAR, ADR, Occupancy, labour %).
• Ensure compliance with all provincial regulations, AODA, health & safety standards, and workplace legislation.
• Maintain proper documentation for audits, inspections, and brand quality assurance programs.
• Lead emergency response protocols, security procedures, and risk management initiatives.
• Develop and implement operational strategies to increase guest satisfaction, efficiency, and profitability.
• Partner with Sales & Marketing to support hotel initiatives, VIP programs, and group operations.
• Lead or participate in hotel‑wide projects such as renovations, system upgrades, and brand programs.
• Analyze operational data to identify trends and recommend improvements.

• Diploma or degree in Hospitality Management, Business, or related field.
• Minimum 3–5 years of progressive experience in hotel operations, including supervisory or managerial roles.
• Strong leadership, communication, and team‑building abilities.
• Proven knowledge of PMS systems (e.g., Opera, Lightspeed), forecasting tools, and Microsoft Office Suite.
• Strong analytical skills with experience reviewing financial statements, budgets, and operational KPIs.
• Ability to work in a fast‑paced, 24/7 hospitality environment with a high level of professionalism.
• Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail.

This posting is for a current vacancy.

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier‑free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

Please contact Human Resources at . The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.