Front Office Service Leader at Shangri-La

Elevate guest experiences as a Front Office Service Leader at Shangri-La Toronto. Deliver exceptional service through supervision, creativity, and hands-on involvement.

As a Service Leader, you will assist the Front Office Manager in ensuring seamless Front Office operations while exemplifying Shangri-La’s commitment to hospitality.

Your role includes supervising colleagues across various departments, maintaining high service standards, and managing guest interactions to foster loyalty. Your leadership will inspire a collaborative environment that prioritizes excellence and guest satisfaction.

Key Responsibilities:

• Provide a 5-Star experience to guests and colleagues

• Train, motivate, and supervise frontline team members

• Handle guest complaints and oversee nighttime operations

• Ensure compliance with hotel policies and procedures

• Build relationships with local venues and attractions

Requirements:

• Minimum 2 years in a similar hotel leadership role

• Strong organizational and multitasking skills

• Proficient in systems like Opera and Microsoft Office

• Degree in Hospitality Management preferred

• Flexible schedule and eligibility to work in Canada

Drive service excellence and operational success at Shangri-La Toronto, shaping memorable guest experiences.
#J-18808-Ljbffr