Service Manager Rec Room Roundhouse

Position: Service Manager at The Rec Room Roundhouse
Elevate guest experiences as a Service Manager at The Rec Room Roundhouse. Focus on operational excellence and staff development to boost sales and maintain service quality.

The Service Manager plays a critical role in upholding policies and procedures for guest-facing and culinary areas. You will oversee the execution of company programs, employee training, and performance management to create a positive work culture. Your leadership will directly influence guest service excellence and overall profitability across multiple departments.

Key Responsibilities:

• Ensure exceptional guest service throughout all venue departments

• Maintain smooth operations in Food, Beverage, and Amusement areas

• Monitor cleanliness and safety standards consistently

• Execute and manage employee training and development programs

• Drive sales by maximizing operational efficiency and cost control

Requirements:

• 1-3 years managing high-volume restaurants or venues

• Post-secondary education in business or hospitality preferred

• Strong knowledge of customer service principles and team leadership

• Excellent conflict resolution and interpersonal skills

• Ability to work flexible hours, including evenings and weekends

Lead guest service quality and operational success at The Rec Room Roundhouse by empowering your team.
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