Toronto Meeting Centre Operations Lead

Norton Rose Fulbright seeks a Meeting and Conference Centre Team Lead in Toronto, focused on delivering exceptional client service across catering and hospitality operations. This role demands leadership in a fast-paced environment.

As the lead for conference floor operations, you will ensure that meeting rooms and services exceed professional standards. This position requires managing teams and maintaining vendor relations, all while driving a client-centric atmosphere. Exceptional organizational and communication skills are key for success.

Key Responsibilities:

• Oversee the setup and execution of meetings and events

• Foster a strong, accountable culture in the catering team

• Manage service quality and vendor relationships diligently

• Implement and uphold service standards across reception

• Assist with planning and executing client engagement events

Requirements:

• 5+ years in a client-facing operational role

• Proven leadership, coaching, and performance management experience

• Expertise in hospitality and catering management

• Strong organizational skills with attention to detail

• English fluency required; bilingual candidates preferred

Lead the delivery of outstanding service at Norton Rose Fulbright while enhancing operational excellence.
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