Hotel Operations Manager at Novotel Centre

Join Novotel Toronto Centre as a Hotel Operations Manager and ensure seamless guest experiences. This role involves managing both the Housekeeping and Front Office departments.

The Rooms Division Manager oversees daily operations, ensuring compliance with service and safety standards while coordinating with other departments. You will recruit and mentor team members while managing budgets to enhance performance in both Guest Relations and Housekeeping. Delivering quality service will be your priority, helping shape a culture of excellence.

Key Responsibilities:

• Coordinate all Rooms Division daily operations

• Ensure compliance with brand and safety standards

• Conduct performance evaluations and training sessions

• Monitor financial metrics and guest satisfaction scores

• Develop operational strategies for improvements

Requirements:

• Diploma in Hospitality Management or related field

• 3-5 years of supervisory experience in hotels

• Proficient in Microsoft Office and PMS systems

• Strong analytical and leadership skills

• Experience managing Front Desk and Housekeeping departments

Utilize your skills in hospitality management at Novotel to ensure a memorable stay for guests.
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