Guest Services Duty Manager

Position: Guest Services Duty Manager Role
Join Pantages Hotel as a Duty Manager, a pivotal role in enhancing guest satisfaction and operational efficiency. You'll set the welcoming tone and monitor service quality at the front desk.

In this role, you will oversee guest registration and checkout and optimize room assignments and pricing with the Revenue Management team. Collaborate with various departments to ensure seamless service delivery while exemplifying our corporate culture. Your commitment to safety, training, and staff development will be instrumental in maintaining our high service standards and guest satisfaction.

Key Responsibilities:

• Ensure constant guest services operation

• Optimize room rates in coordination with management

• Analyze booking trends for upselling opportunities

• Process night audits and manage accounts

• Encourage teamwork and collaboration within departments

Requirements:

• Previous supervisory experience preferred

• Knowledge of Opera or comparable PMS

• Revenue management experience an asset

• Excellent communication skills in service interactions

• Availability for flexible working shifts

Step into a leadership role, guiding exceptional guest services at Pantages Hotel.
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