Luxury Concierge Team Lead at Fitzrovia

Elevate the luxury experience as the Team Lead Concierge rsee a dedicated team while ensuring exceptional service for residents and guests in a dynamic on-site role.

In this pivotal position, the Team Lead Concierge is responsible for managing daily operations and service standards at Fitzrovia properties. You will act as both the primary point of contact for residents and a leader who fosters community through excellence. This role requires a detail-oriented individual passionate about hospitality and geared for proactive leadership.

Key Responsibilities:

• Lead and manage daily Concierge team operations

• Act as the main contact for residents and guests

• Supervise and coach Concierge team members

• Oversee vendor access and package distribution

• Ensure cleanliness and presentation of front-of-house areas

Requirements:

• High school diploma; post-secondary education preferred

• 2-4 years luxury hospitality experience

• Proven leadership skills in service environments

• Strong organizational and problem-solving abilities

• Proficient in Microsoft Office and property management systems

Deliver exceptional service and experience in managing both people and operations at Fitzrovia.
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