Front-of-House Experience Coordinator

Enhance the guest experience as a Front-of-House Experience Coordinator with UL Solutions. This role involves overseeing front desk operations and ensuring seamless conference coordination in Toronto.

As a vital member of the onsite team, you will manage visitor interactions and coordinate conference room bookings effectively. The position requires 2-5 years of experience in facilities operations or corporate hospitality, emphasizing vendor management and service optimization. You will work cross-functionally to maintain operational excellence and contribute to continuous improvement initiatives.

Key Responsibilities:

• Oversee front-of-house guest experience and visitor compliance

• Manage self-service conference room reservations and reporting

• Set catering and AV service standards, monitor performance

• Coordinate daily readiness with Facilities, IT, and Security teams

• Maintain inventory levels, process orders, and track invoices

Requirements:

• 2–5 years in facilities operations or corporate hospitality

• Proficient with work order systems and Excel/Power BI

• Strong communication skills with senior staff and vendors

• Discretion in handling sensitive data and processes

• Bilingual in French is a plus

Drive operational success in Toronto by managing information flow, enhancing guest services, and optimizing work processes.
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