Guest Experience Manager at Sheraton

Drive guest satisfaction as a Guest Experience Manager at Sheraton Centre Toronto Hotel. Oversee front office operations while ensuring exceptional service and efficient processes.

This management role supports daily operations, guiding front desk and guest services to meet both customer and operational excellence. The position emphasizes developing team goals, handling guest feedback, and mentoring staff. You will ensure smooth check-ins and check-outs, directly impacting guest satisfaction and financial performance.

Key Responsibilities:

• Oversee daily front office operations and staffing levels

• Manage guest complaints and resolve issues effectively

• Communicate expectations and business goals to the team

• Supervise the Front Desk in the manager's absence

• Train staff in customer service and operational policies

Requirements:

• High school diploma or GED; 2 years relevant experience

• OR 2-year degree in Hospitality or related field

• Strong interpersonal and leadership skills

• Proven ability to resolve conflicts and negotiate

• Commitment to fostering team collaboration

Lead the Sheraton's commitment to guest service excellence in Toronto.
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