Take your career to the next level at a dual-brand Marriott hotel, where you’ll lead in a fast-paced, guest-focused environment and gain experience across two distinct brands. This is an opportunity to grow with a recognized company, make your mark, and be part of a team where your work truly makes an impact. If you’re passionate about hospitality, love leading and developing people, and want a role where you can grow your career, this is the opportunity you’ve been waiting for.
Reporting to:
Director of Operations
Salary:
$68,000 - $75,000
What You Bring to the Team:
- Proven leadership skills with the ability to motivate, coach, and develop a high-performing team
- Passion for hospitality and delivering exceptional guest experiences
- Excellent customer service, interpersonal, and communication skills to drive guest satisfaction scores (GSS) and associate engagement
- Problem-solving and decision-making abilities, with a focus on service recovery and guest satisfaction
- Ability to multi-task and work in a fast-paced environment while maintaining attention to detail
- Proficiency in hotel property management systems (PMS) and Microsoft Office applications
- A degree in Hotel Management, Business, or a related field, along with at least 3 years of front office or guest service experience, including experience leading a team
In This Role, You Will:
- Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
- Recommend and/or initiate salary, coaching, or other staffing/people-related actions per Company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
- Monitor front office staff to ensure guests receive prompt, professional attention, and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines to ensure total guest satisfaction.
- Motivates staff and establishes a productive working environment for the hotel.
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop action plans to correct any deficiencies.
- Analyze guest satisfaction data and develop and implement plans to achieve established goals related to the brand.
- Achieve budgeted revenues, control labour costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
What do we offer?
- Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties)
- Retirement Savings Plan
- Health & Dental Benefits
- Associate Meals
- Wellness Days
- Career Development
About the Hotel:
Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space.
Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.
About Easton’s:
The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in…
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