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Guest Experience Shift Lead — Lead Guests; Discounts & Free Admission
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-08-06
Listing for:
Merlin Entertainments
Full Time
position Listed on 2026-08-06
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning -
Customer Service/HelpDesk
Event Management & Planning
Job Description & How to Apply Below
Merlin Entertainments is seeking a Guest Experience Shift Lead in Toronto to supervise front-line staff, drive exceptional guest service, and manage daily operations including guest flow and crowd control. The role emphasizes leadership, training, and collaboration across departments to deliver magical experiences for families.
The candidate should have a High School diploma or GED, strong customer service and communication skills, and prior experience in attractions or hospitality.
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