Service Manager Role at Shangri-La

Join Shangri-La Toronto as a Service Manager, where your passion for hospitality shapes unforgettable experiences. Drive quality and satisfaction within the Banquet operations.

In this hands-on leadership role, you will manage banquet services, focusing on guest evaluation and satisfaction while maximizing profits through exceptional service. Your experience in the hospitality sector will enhance team performance and ensure compliance with the highest standards. Engage actively with both guests and colleagues to promote a culture of excellence.

Key Responsibilities:

• Maintain high integrity in service delivery

• Address and resolve guest complaints efficiently

• Inspire hospitality excellence in team members

• Ensure operational compliance with policies

• Lead daily business operations personally

Requirements:

• Minimum 2 years in a similar capacity

• Strong financial competency and leadership skills

• Proven experience in fine dining settings

• Excellent English communication abilities

• Must be eligible to work in Canada

Lead the Banquets team towards achieving unparalleled guest experiences at Shangri-La Toronto.
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