Room Division Supervisor | Full-time | Anndore House

Why Join Us?

More than a hotel - The Anndore House, part of JDV by Hyatt, is a creative hub in the heart of downtown Toronto. Located near Yonge & Bloor, we combine boutique style, distinct character, and a vibrant local spirit across our 115 guest rooms, Constantine restaurant + Scarlet Door Cafe, and lively social spaces. We don’t do cookie-cutter hospitality; we craft unforgettable, authentic experiences for curious travellers and locals alike.

If you thrive in a stylish, energetic environment where individuality is celebrated and great service feels effortless, you’ll fit right in at #Our House.

We hire genuine, collaborative, and creative people who bring their true selves to work. Around here, hospitality is all about connection - supporting one another on the floor, bringing fresh ideas to the table, and taking pride in creating memorable moments for our guests. In return, we offer an environment where your voice is heard, your growth is supported, and your unique personality is your biggest asset.

Whether you’re looking to build a long-term career in lifestyle hospitality or simply want to work with an amazing team, you’ll find clear opportunities to grow and a workplace that genuinely feels like home.

We’re looking for a Rooms Division Supervisor who is ready to who is ready to roll up their sleeves, lead with heart, and help us build something exceptional

We don’t just talk about culture, we live it!
Here’s what’s in it for you
:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

The Rooms Division Supervisor
, in collaboration with the Front Office Manager and the Director of Housekeeping, is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality. They also ensure smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.

The Rooms Division Supervisor is primarily responsible for:

• Leading and supporting the Housekeeping and Front Office teams in delivering efficient, high-quality daily operation
• Supervising each shift and ensuring team members consistently follow hotel policies, service standards, and operating procedures
• Maintaining exceptional cleanliness, presentation, and care throughout guest rooms, public areas, and Housekeeping spaces
• Inspecting guest rooms, common areas, storage rooms, and utility spaces to ensure cleanliness, safety, organization, and proper inventory control
• Training, coaching, and motivating team members while providing direction and resolving operational concerns
• Creating memorable guest experiences by delivering warm, attentive service and ensuring the team responds promptly to guest needs
• Responding to guest inquiries, requests, and concerns in person and by telephone with professionalism and care
• Resolving guest concerns quickly and effectively to maintain high levels of satisfaction and service quality
• Supporting Front Desk operations, including reservations, incoming and outgoing calls, wake-up calls, guest requests, and other in-house services
• Supervising guest arrivals and departures while ensuring check-in, payment, and security procedures are followed
• Managing Front Desk cash transactions and maintaining responsibility for assigned funds in accordance with hotel policies
• Maintaining accurate and up-to-date Front Office and hotel logbooks and ensuring outstanding items are actioned
• Monitoring the proper use and care of Housekeeping supplies and equipment and coordinating repair requirements with the Maintenance team
• Building strong working relationships and collaborating with Housekeeping, Reservations,…