Luxury Hotel Guest Service Agent

Become a pivotal part of hospitality at The Omni King Edward Hotel as a Guest Service Agent. Ensure memorable experiences for guests arriving and departing at this iconic Toronto venue.

As a Guest Service Agent with The Omni King Edward Hotel, you play a crucial role in the guest journey. This position is ideal for motivated individuals who enjoy enhancing the guest experience through attentive service. Responsibilities include managing hotel check-ins, resolving guest issues, and ensuring seamless communication across departments.

Key Responsibilities:

• Welcome guests with a memorable first impression

• Handle check-ins and check-outs with accuracy

• Pre-register guests and organize key packets

• Document guest issues and ensure resolutions

• Maintain accurate guest history files

Requirements:

• Must have previous hotel front desk experience

• Excellent verbal communication skills in English

• Knowledge of Opera software is preferred

• Capable of making quick decisions in busy settings

• Availability for flexible scheduling

Join The Omni King Edward Hotel and provide guests with unparalleled service and support.
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