Job description:
Bushido is an elevated Japanese Kaiseki dining experience rooted in precision, seasonality and genuine hospitality. Set within the historic Casa Loma, our team delivers thoughtful, attentive and intentional service. We are seeking passionate applicants who take pride in creating memorable guest experiences and maintaining exceptional service standards.
MAÎTRE D’ / HEAD HOST
Position Summary
The Maître d’ leads the guest arrival and departure experience while protecting accurate allergy communication and properly timed seating. This role manages the host stand, coordinates the room with the kitchen and floor team, and ensures every guest receives a calm, personal and polished welcome, handover and farewell.
Key Responsibilities
- Review the reservation book before service and identify celebrations, returning guests, VIPs, allergies, dietary restrictions and pacing considerations.
- Confirm the cover count with the kitchen, brief the floor team and complete the room check before doors.
- Acknowledge every arriving guest within ten seconds, confirm the reservation and party size, and offer assistance with coats and bags.
- Escort guests at their pace, assist the principal guest with seating and introduce the assigned server by name.
- Anticipate departures, prepare coats, thank guests by name and record useful preferences in the guest profile.
- Lead with clear assignments, calm communication and consistent presentation standards.
- Never promise allergy accommodation without confirmation from the chef or manager, and never rely on verbal communication alone.
- Maintain a quiet, composed presence and use respectful gestures, language and farewell etiquette.
- Consult the kitchen before promising the full menu to guests arriving more than 15 minutes late.
- Other duties and responsibilities as assigned by management.
Qualifications and Knowledge
- Leadership experience in refined dining, luxury hospitality or tasting menu service is preferred.
- Strong reservation management, organization, guest recognition and communication skills.
- Working knowledge of the thirteen course kaiseki format, common allergens and Bushido’s service philosophy.
- Excellent judgement, discretion, attention to detail and composure under pressure.
- Availability for evenings, weekends, holidays and extended tasting menu services.
- Must be able to legally work in Canada
Additional Information:
This position is being posted to fill existing vacancy.
We thank all applicants for their interest in Casa Loma. Only those selected for further consideration will be contacted. Interested candidates are encouraged to apply by submitting a resume outlining their qualifications for the role.
The company does not use artificial intelligence to evaluate or select candidates. All hiring decisions are made by our recruitment team to ensure a fair and transparent recruitment process.
We are committed to fostering an inclusive, equitable, and barrier-free workplace. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodation is available upon request for candidates participating in all stages of the recruitment and selection process.
Work Location:
In person
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