Door Person - James

Position: Door Person - The James

Job Description

The Door Person operates as a part of a premium residential community within the portfolio - designed to deliver a hospitality-driven living experience that goes beyond traditional property management. In this environment, service is intentional, personalized, and consistently delivered to an elevated standard. Every interaction contributes to a resident experience that is seamless, refined, and thoughtfully curated. Roles within this community are distinctly different from those at traditional multi-residential properties.

They require a heightened level of professionalism, discretion, attention to detail, and service orientation. Team members are expected to anticipate needs, build meaningful relationships, and deliver with polish and consistency across every touchpoint.

The Door Person is a highly visible and service-critical role, responsible for creating a seamless and welcoming arrival and departure experience for residents and guests. As the first and last point of contact, they set the tone for the resident experience through presence, professionalism, and attention to detail. Blending hospitality-driven service with strong awareness of building operations, the Door Person supports a safe, organized, and elevated front-of-house environment—facilitating movement, assisting residents, and ensuring a consistently polished experience.

The Door Person takes pride in presentation, demonstrate strong situational awareness, and thrive in high-touch, service-driven environments. They have a consistent presence at the building entrance, including outdoor positioning, to ensure a fully managed and elevated arrival experience for residents and guests.

The James is a luxury rental community located in Rosedale, one of Toronto’s most established central neighbourhoods. Situated just off Yonge Street at Price Street, the community is close to Summerhill, Moore Park and the Yonge subway line.

We are currently hiring three Door Person roles at The James.

A cover letter is required as part of your application and should outline your interest in the role and the relevant experience you would bring.

Essential Duties and Responsibilities:

Resident & Guest Experience (Exterior Arrival Focus)

• Proactively greet residents and guests at the building entrance, including welcoming residents outside when visible.

• Open vehicle and entrance doors, assist residents upon arrival, and provide a seamless, elevated arrival experience.

• Deliver a warm, professional welcome while anticipating resident needs and preferences.

Runner Services & Resident Support

• Provide runner services, including delivery and retrieval of dry cleaning, packages, resident items, and assistance with local errands.

• Support Concierge and Service Coordinator teams by facilitating resident requests with discretion, care, and attention to detail.

Arrival Experience & Entry Management

• Maintain a safe, organized, and guest-ready entrance environment, ensuring exterior and lobby-adjacent areas are consistently presentable.

• Manage the flow of residents, guests, vendors, and service providers while coordinating arrivals and access activities.

Concierge Support & Coverage

• Support Concierge operations during peak periods and coverage gaps, including resident assistance, inquiries, and service coordination.

• Ensure seamless service continuity when transitioning between Door and Concierge responsibilities.

Building Presence, Security & Operations

• Maintain a visible front-of-house presence, monitor access points, manage visitors and vendors, and support emergency and safety procedures.

• Assist with parcel coordination and daily operations while upholding professionalism, discretion, resident privacy, and service excellence.

Qualifications:

• Previous experience in hospitality, luxury residential, or other high-service environments preferred.
• Strong interpersonal and relationship-building skills.
• Highly dependable, detail-oriented, and proactive.
• Demonstrated ability to remain composed and effective in a fast-paced, high-visibility environment.
• Sound situational awareness and ability to manage multiple priorities in a dynamic setting.
• Basic familiarity with building systems…