Manager of Guest Services at Sandman Hotel

Oversee guest experiences as the Manager of Guest Services at Sandman Hotel Group. This full-time position requires a focus on customer service excellence and effective team management.

As a Guest Service Manager, you will be responsible for directing Front Office operations, ensuring all staff are informed about departmental objectives and policies.

Your role will include maximizing occupancy and revenue through collaboration with Reservations and Sales while fostering relationships with guests. You'll also support employee morale and development initiatives.

Key Responsibilities:

• Ensure smooth check-in/out for guests

• Answer guest inquiries and arrange transportation

• Process payments and manage billing accurately

• Generate management reports for operational insights

• Maintain a tidy and stocked front desk environment

Requirements:

• Hotel industry experience in the Rooms Division

• Strong leadership and organizational skills

• Computer skills, including Microsoft Office proficiency

• Excellent written and verbal communication

• Ability to manage responsibilities in high-pressure situations

Drive guest satisfaction and operational success with Sandman Hotel Group.
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