Guest Service Manager Position

Lead the guest experience at The Westin Toronto Airport as a Guest Service Manager. Drive service standards, manage front desk operations, and enhance guest satisfaction in a renowned hospitality setting.

As a Guest Service Manager, you will help oversee the essential functions of front desk operations and ensure a welcoming environment for all guests. This role demands a remarkable service mindset, effective communication skills, and the ability to train and manage staff efficiently. You will play a key role in creating a cohesive team atmosphere while addressing guest needs and maximizing hotel performance.

Key Responsibilities:

• Direct daily front desk operations and staff training

• Schedule work based on labor costs and occupancy forecasts

• Process guest transactions following hotel protocols

• Assist guests and manage service requests promptly

• Promote and inform guests of hotel amenities and services

Requirements:

• High school diploma or equivalent with supervisory experience

• Fluent in English; knowledge of other languages is beneficial

• Ability to stand and lift heavy items as needed

• Strong mathematical and problem-solving skills

• Willingness to work flexible hours including nights and weekends

Join The Westin Toronto Airport to enhance the guest experience with your service expertise and management skills.