Hospitality Guest Service Agent

Join Germain Hotels as a Guest Service Agent, where your commitment to exceptional service will shine. Foster positive connections with guests through genuine attention and care.

The perfect candidate will check-in and check-out guests efficiently while addressing requests with creativity and professionalism. You will play a vital role in maintaining smooth internal operations and ensuring guest satisfaction. This position demands strong listening skills and the capacity to handle diverse guest needs effectively.

Key Responsibilities:

• Verify and detail guest arrivals and departures

• Respond courteously to all guest inquiries promptly

• Resolve issues with a focus on guest satisfaction

• Collaborate with various departments for seamless experiences

• Enhance service offerings through personalized attention

Requirements:

• Diploma in Hospitality is a plus

• Excellent verbal and written communication skills

• Customer-focused with a proactive attitude

• Strong listening abilities to anticipate guest needs

• Good computer skills, OPERA PMS experience a bonus

Deliver outstanding hospitality and make a difference for guests at Germain Hotels.