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Hospitality Guest Service Agent
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-09-19
Listing for:
Germain Hotels
Full Time
position Listed on 2026-09-19
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
The perfect candidate will check-in and check-out guests efficiently while addressing requests with creativity and professionalism. You will play a vital role in maintaining smooth internal operations and ensuring guest satisfaction. This position demands strong listening skills and the capacity to handle diverse guest needs effectively.
Key Responsibilities:
• Verify and detail guest arrivals and departures
• Respond courteously to all guest inquiries promptly
• Resolve issues with a focus on guest satisfaction
• Collaborate with various departments for seamless experiences
• Enhance service offerings through personalized attention
Requirements:
• Diploma in Hospitality is a plus
• Excellent verbal and written communication skills
• Customer-focused with a proactive attitude
• Strong listening abilities to anticipate guest needs
• Good computer skills, OPERA PMS experience a bonus
Deliver outstanding hospitality and make a difference for guests at Germain Hotels.
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