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Lead Spa Operations Manager
Job Description & How to Apply Below
Join Sweat and Tonic as a Spa Shift Manager, leading operations in a high-energy wellness environment in Toronto. Focus on exceptional service and operational efficiency.
In this key role, you will direct all aspects of spa operations, ensuring guest experiences are seamless and luxurious. Your leadership will drive team performance and maintain the brand's high standards. Candidates must be adept at managing both team dynamics and guest relationships in a fast-paced setting, making quick decisions that enhance operational flow and guest satisfaction.
Key Responsibilities:
• Act as the operational lead on the spa floor
• Manage treatment schedules for optimal guest experiences
• Maintain cleanliness and safety of spa amenities
• Provide support to team members throughout shifts
• Handle guest concerns and ensure service recovery
Requirements:
• 2 years of supervisory experience in spa or hospitality
• Experienced in fast-paced, high-volume environments
• Strong leadership and problem-solving skills
• Familiar with POS systems and wellness technology
• Passionate about spa services and guest wellness
Drive operational excellence and guest satisfaction at Sweat and Tonic.
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