Front Desk Supervisor

Revery Curio Collection by Hilton Toronto, ON, CA

10 days ago Requisition

Salary Range: $51,870.00 To $54,600.00 Annually

Be Part of Revery Toronto Downtown, Canada’s second Curio Collection by Hilton.

Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies, striving to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.

Welcome to Revery, Toronto’s first Curio Collection by Hilton. Curio Collection is a global lifestyle brand with one-of-a-kind hotels. With world-class theatre, music, and arts attractions within a short walk, we promise your curiosity will be piqued.
Revery’s Curio Collection by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design with sharp connectivity to the neighbourhood it calls home. Revery is located in Toronto’s Entertainment District with 224 cinematic-themed rooms, multiple event spaces, a French-inspired restaurant, and an all-day lobby bar, adjacent to its box-office-themed reception. Revery opened in June 2024 and has been building its reputation as an exclusive and sought-after hotel in downtown Toronto, Canada .

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

• Employee Social Events
• Discounted Staff Meals
• Hotel Discounts
  at Hilton
• Health, Vision, and Dental Coverage

Revery is looking for someone passionate about working in the Hospitality Industry.

The Front Office Supervisor will assist in overseeing front desk operations, including guest registration, telephone services, and guest reservations. This role is essential in ensuring exceptional guest experiences while supporting the Front Office Manager and Assistant Front Office Managers in maximizing hotel efficiency and profitability.

• Assist in supervising the front desk function; ensure staff are properly trained, including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
• Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe deposit boxes to guests and ensuring the security of keys.
• Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints/requests. Make…