Guest Service Agent Part-time Union Hotel

Why Join Us?

Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences.

More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.

We’re a hidden gem in plain sight.

We are looking for an Outlets Manager to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Are you ready for your next career move?
Here’s what’s in it for you
:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

We are currently looking for a
Guest Services Agent
!

The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

The Guest Service Agent is primarily responsible for:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedure;
• Create and cancel reservations as required, handle check-in and check-outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

• Customer Service experience, preferably in a Hotel Front Desk position;
• Excellent written and verbal communication skills are essential;
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
• Available to work days, evenings, weekends,…