Front Office Manager at Sheraton Centre

Lead the Front Office at Sheraton Centre Toronto Hotel as the Front Office Manager. Ensure exceptional guest experiences through effective team management and service excellence.

In this management role, you will oversee daily front desk operations, supervise staff, and liaise with guests to resolve issues. Your focus will be on achieving both guest satisfaction and departmental financial goals, driving continuous improvement in service quality.

Key Responsibilities:

• Direct daily operations to meet guest expectations

• Manage team staffing levels for optimal service

• Resolve guest complaints and ensure satisfaction

• Foster effective communication within the front office

• Drive continuous service improvements and goal achievement

Requirements:

• High school diploma or equivalent; 2 years experience

• Or, 2-year degree in Hospitality or similar

• Ability to lead and motivate a team

• Strong communication and negotiation skills

• Experience related to financial performance in hospitality

Play a vital role in enhancing guest experiences at Sheraton Centre in Toronto.