Room Division Supervisor Union Hotel

Why Join Us?

Inspired by Toronto’s diverse local culture,Union Hotelis an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to becomethegathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences.

More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.

We are looking for a Room Division Supervisor to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Are you ready for your next career move? Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

The Rooms Division Supervisor will primarily focus on responding to guest reviews and using this information to proactively prevent future guest complaints while helping teach the team how to turn transactional guest interactions into unique guest experiences that reflect the Union brand.

The Room Division Supervisor is primarily responsible for:

• Lead the Housekeeping team in the absence of the Executive Housekeeper, ensuring smooth daily operations and adherence to hotel brand standards.
• Conduct daily room inspections for cleanliness, maintenance needs, and compliance with quality and brand expectations.
• Deliver daily Housekeeping morning briefings, communicating priorities, VIP arrivals, safety reminders, and operational updates.
• Provide coaching, feedback, and on-the-job training to team members to support performance, service excellence, and professional development.
• Review and process team member timesheets accurately and in a timely manner.
• Identify, document, and report maintenance or condition issues promptly to ensure guest satisfaction and protect hotel assets.
• Assist the Front Office Team with operational coverage and guest support as needed, maintaining consistent service across the Rooms Division.
• Serve as Manager on Duty (MOD) in the absence of a Department Head or General Manager, ensuring all guest issues and complaints are resolved professionally, promptly, and with empathy.
• Coordinate preparation for VIP guests, influencers, and special arrivals, ensuring guest rooms, amenities, and public areas exceed expectations.
• Maintain a polished, clean, and professional appearance of the lobby, front entrance, public areas, elevators, and corridors in alignment with brand standards.
• Support lobby café operations and assist with lobby activations and guest engagement initiatives as required.
• Oversee the stocking, organization, and visual merchandising of the hotel Market Place, ensuring availability, cleanliness, and brand-compliant presentation.
• Participate actively in department meetings, cross-functional team activities, and hotel…