Front Office Supervisor

Position: Front Office Supervisor (Full-Time)
Who We Are
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.

Join us in creating our next chapter with your story.

Why work for Fairmont?
A Rich History
- Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
- Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
- Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

The Front Office Supervisor will primarily provide a support role while assisting with frontline operations. The Front Office Supervisor will be responsible for both administrative and guest related issues. These experiences will refine and develop the skills necessary for agents to assume a Front Office management role. This position will work closely with the RM’s on duty, primarily the Front Arm, and become a primary resource for them.

This will allow the RM to step away from a “Checklist task orientated” day and focus on themanagerial aspects of the job.

Provide effective, fast service in a friendly manner

Check-in / out hotel guests

Ensure the highest level of guest satisfaction

Ensure room change slips are filled out accurately

Deal effectively with any guest comments and or / complaints

Assist with the sell strategy on sold out nights/ Manage and balance daily room inventory

Assist with daily VIP’s and group arrivals

Monitor, process and track daily “no shows’

Conduct Royal Reviews to ensure standards are met

Send out package report and action any special amenities associated with packages

Ensure daily departures and arrivals are reviewed VIP’s and groups

Ensure site rooms are on OOO status and communicate by email to the #RYH D-list

Assist with emergency procedures

Other responsibilities connected with Front Office may be required

Observe, predict and respond to Front Office operation and Hotel activity

Daily checklist is completed according to department standards

Proven leadership, development and delegating skills in similar position a strong asset

Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence

Post-Secondary School Education with Diploma in Hotel Management an asset

Second or third language an asset

Professional manner, outgoing personality, and ability to work on own initiative

Ability to handle day-to-day operations of a Front Desk with excellent business

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift

Frequent lifting and carrying up to 30 lbs

Constant kneeling, pushing, pulling, lifting

Frequent ascending or descending ladders, stairs and ramps

What’s in it for you?

Thesalary range for this position is $60,690 - $68,580. Our salary ranges aredeterminedby job and level. Within the range, individual compensation isdeterminedby job-related skills and knowledge, relevantexperienceand/or work location.

Free Meals:
Healthy meals on us every shift.

Travel Discounts:
Sweet deals at Accor hotels worldwide.

Dry…