Guest Service Supervisor

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The successful candidate will be a proven Hospitality Supervisor, with experience in a luxury environment. Responsibilities include (but not limited to):

• Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners
• Working Supervisor Role- will be required to work alongside the Guest Services/ Front desk team
• Leads by example in service excellence and inventory controls.
• Reporting to the Front Office Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Teams
• Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety
• Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.
• Motivating, supporting and encouraging team members to provide exceptional services to our guests
• Supporting/ adjusting and assisting with fair and effective scheduling and performance management of the team members in conjunction with the Front Office Manager Team and Chef Concierge and Human Resources
• Effective planning, problem-solving, & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.
• Key member of the emergency response team.

This is an excellent opportunity for an energetic, energetic, self-motivated, team-oriented individual, with a minimum of two years Hospitality Supervisory experience with a focus on rooms in a similar property environment.

• Strong knowledge of all facets of the Front Desk Receptionist position, with an unwavering commitment to service excellence, and the ability to support and contribute to the ongoing training and development of the Guest Services Team and Night Auditors
• Exceptional interpersonal skills, with clearly demonstrated supervisory and customer service skills
• The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
• Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
• Degree/Diploma in Hospitality Management or comparable experience is an asset
• Working knowledge of MS Word, Excel, OPERA or similar Property Management System.
• Must be legally able to work in Canada

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities
  - Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program