Guest Experience Leader: VIP Service & Front Desk Ops
Listed on 2026-10-17
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Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Management, Event Management & Planning
The Chelsea Hotel, Toronto, part of Langham Hospitality Group, seeks a Guest Experience Manager to lead front-of-house guest service functions, including Concierge, Door Team, Bell Services and Customer Care. You will provide strategic leadership and coordinate with Housekeeping, Engineering and Front Desk to deliver exceptional service.
You will act as Manager on Duty, oversee VIP arrivals, monitor guest satisfaction, and drive continuous improvement in service standards.
Consider building your career as a Guest Experience Leader: VIP Service & Front Desk Ops at Langham Hospitality Group.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Toronto, ON, Canada.
This opportunity is part of our work in Management & Operations, Other.
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