Job Description & How to Apply Below
We’re looking for tastemakers, proactive hosts, and experts in the art of the "unforgettable." If you thrive in a fast-paced environment, have an eye for modern style, and love connecting guests to the best of Toronto’s culture, you’ll fit right in. At Pantages, we celebrate flair, professional polish, and the drive to deliver a guest experience that feels as curated as a front-row performance.
Our location is our stage. Situated in the center of the Theatre District and steps from the Ed Mirvish Theatre, Yonge-Dundas Square, and the CF Toronto Eaton Centre, Pantages puts you at the crossroads of the city’s best dining, shopping, and nightlife. We are the ultimate urban retreat—chic, vibrant, and always on.
We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.
Why You’ll Love Working With Us
A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Your Role
The Night Auditor is primarily responsible for:
Provides excellent customer service to all guests;
Welcomes and greets all guests, and executes check-in and check-out procedures;
Answers guest inquiries and provide assistance in a professional manner;
Answers all incoming phone calls and processes new reservations;
Accurately follows all cash handling procedures;
Adheres to all department and Company policies and procedures;
Ensures guest security by proper handling of guest room keys and personal information;
Administers all night audit functions;
Balances all revenue and settlement accounts nightly;
Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
Maintains files and resets the system for the next day of operations;
Follows up on guest requests and resolves problems promptly;
Performs any other job-related duties as assigned.
In addition to the core job responsibilities, the Night Auditor will illustrate the ability and passion to:
Live the corporate culture, personifying it in daily interactions with both guests and team members
Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
What You Bring to the Table
Previous Night Audit exprience in a hospitality setting;
Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
Organized and able to work in a fast-paced, multi-tasking environment;
Proficient in using a computer, good knowledge of excel and basic accounting principles;
Excellent communications skills, written and oral;
Detail-oriented in balancing accounts;
Works well under pressure in a changing environment;
Ability to work with minimal supervision;
OPERA PMS knowledge…
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