Human Resources Client Partner

Overview

Home Equity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We offer a range of reverse mortgage solutions, including our flagship CHIP Reverse Mortgage™ product.

The role will be instrumental in evolving the Human Resources function by partnering with people leaders to develop HR solutions that support operational effectiveness and the achievement of business objectives. You will provide guidance to business leaders on employee relations matters, performance management, training and development, and succession to support a positive employee experience and promote a performance-based culture. You will also play an active role in ensuring our people strategy is designed to attract, engage and retain talent at all levels within the organization.

The Home Equity Bank Human Resources team is a talented group of client-centric professionals who enjoy a collaborative HR environment and supporting a dynamic organizational culture.

Key accountabilities of this position include:

• Partner with people leaders to develop HR approaches and activities that meet business needs and support a performance-based culture that promotes growth, innovation and organizational effectiveness
• Review people metrics, operational data and employee engagement data in partnership with people leaders to identify opportunities and develop solutions
• Provide guidance to people leaders on all people-related matters to implement solutions that address specific HR needs, while ensuring consistency and alignment with corporate standards and approaches
• Develop talent and succession plans to ensure the right people in the right roles with the right skills at the right time
• Work closely with management and employees to support a positive work culture, increase engagement, productivity and retention
• Participate in the employee onboarding experience to ensure employees are aware of health & safety, discipline, performance, policies, and aspects of our business related to the fact that we are a regulated entity
• Conduct needs assessments and identify training needs to support effective business operations, employee and leadership development
• Provide consistent interpretation, advice and counsel to people leaders on complex people management issues that may require corrective action, progressive discipline or termination, ensuring to advise the HR Director as required
• Provide guidance and advice to people leaders on legal and compliance matters, ensuring adherence to relevant legislation
• Play an active role in implementing HR programs, tools and processes to support leadership and employee effectiveness, employee development, change management, etc.
• Cultivate a positive work environment to enable a motivated, engaged workforce and help optimize employee retention through effective, proactive human resource programs and communications
• In partnership with the HR Director, support HR policy updates for annual review by internal stakeholders. Support Regulatory Reporting.
• Support the annual Regulatory Compliance Management process and keep up to date with emerging changes to employment law
• Lead the Recognition Program ensuring consistent adoption, tracking usage and impact, and advising leaders on effective recognition practices
• Execute the Listening Strategy by coordinating survey cycles, interpreting insights, and guiding leaders through meaningful action-planning to improve the employee experience
• Be a champion of continuous improvement and employee experience

Skills and experience required:

• University degree or college diploma preferably in Human Resources and/or Business
• CHRL designation and a member in good standing with HRPA
• 5-7 years of progressive and relevant Human Resources Generalist experience, preferably with some previous experience in a financial institution
• Thorough knowledge of the Canada Labour Code (sections II and III), provincial Employment Legislation and Employment Equity