Senior Manager of and Labour Relations

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Are you an HR Professional skilled in Employee and Labour Relations who thrives in a fast-paced environment? In this dynamic and engaging role, you will be responsible for evaluating and providing guidance and advice to all levels of the organization on employee and labour relations, investigation and performance management. You will also play an active role in Health and Safety, Disability Management, leading, advising and educating on best practices, and keeping up to date on legislation.

As part of an amazing and collaborative team, you are not afraid to roll up your sleeves and support other areas of our HR operations. This position will work alongside 2 Senior Managers, Employee and Labour Relations and a Human Resources Coordinator – Employee and Labour Relations.

We offer a collaborative and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and more than 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

• Acts as the contact person for management for interpretation and administration of the Collective Agreement and Fred Victor (FV) policies, educating, coaching and providing counseling to FV management in order to develop and maintain positive employee and labour relations across Fred Victor.
• Advises management on FV policies and best practices to resolve labour and employee relations issues.
• Categorizes and keeps records of labour and employee relations issues/decisions for future improvement and collective bargaining.
• Provides labour relations support, including facilitating meetings and guiding managers in preparing correspondence related to grievances and investigation outcomes.
• Participates in the Labour-Management Committee as required.

• Acts as the contact person for employee complaints and grievances; advises management and develops subsequent steps that may or may not involve investigations to resolve the issues in a timely manner.
• Supports management in the investigation process and provides guidance on all record keeping along the process, including investigation reports and outcome letters.
• Develops and maintains best practices in performance management; advises and supports management for issues that require performance management.
• Proactively develops, maintains and accurately tracks LR/ER metrics, including complaints, grievances, disciplines, performance management, etc.; identifies themes and trends and provides analysis to senior management to support better outcomes and reduce risk.

• Provides guidance to management members on health and safety issues with impact on employees; e.g., workplace injuries and their root causes and prevention.
• Oversees and directs the HR Coordinator on the tracking and maintaining records of routine health and safety compliances; e.g., JHSC members, meetings, workplace inspections.
• Generates reports reflecting FV health and safety key performance indices; e.g., workplace injuries, WSIB cases.

• Manages work related and non-work related illness/injuries and return to work process, including the timely completion of required documentation.
• Effectively manages LTD claims and process.
• Advises managers on best practices for all work-related injuries/illness.
• Advises and assists managers on requests for accommodation and assists in the accommodation process where required.
• Reviews the trends in FV workplace injuries and illness and provides recommendations for improving staff wellness.

• Follows changes in applicable government legislation and works with the HR team to ensure FV is compliant in all legislative…