Human Resources Business Partner Associate Director Job Toronto area,North York Ontario Canada,HR/Recruitment

Location: North York

Location: Hybrid - 8 days a month in the office (Kennesaw GA, Riverwoods IL, Wichita KS, Dallas TX, Ontario Canada)

Make your impact where strategy meets people

As a forward‑looking business partner, you’ll serve as a strategic adviser to executive leadership and a champion of culture. You will shape and deliver an integrated, inclusive people strategy that advances business outcomes—linking talent, organization, and culture to the unit’s growth agenda.

What you’ll do

Co‑create the People Strategy. Partner with leaders to translate business goals into targeted human capital strategies; align with HR Centers of Excellence (COEs) to bring the best of Talent, Total Rewards, and HR Operations to the Customer Unit.

Design the organization for scale. Lead organizational design efforts (structure, roles, capabilities) that enable growth and efficiency; advise on workforce planning and critical capability build.

Elevate the talent lifecycle. Oversee end‑to‑end talent practices within the Customer Unit—including Talent Acquisition
, Employee Engagement & Culture
, Learning
, Leadership Development
, and Total Rewards
—ensuring they are equitable, data‑informed, and outcomes‑focused.

Lead change and transition. Drive change and adoption for strategic initiatives; coach leaders and teams through transformations with clear narratives, stakeholder plans, and measurable success criteria.

Be a trusted adviser and culture catalyst. Build credible relationships with executives and people leaders; model values and behaviors that strengthen inclusion, accountability, and performance.

Operationalize with excellence. Ensure people programs are implemented effectively by communicating expectations, enabling leaders with tools, and tracking adoption and impact.

Stay ahead of the curve. Monitor people trends, regulatory changes, and industry best practices; bring insights and recommendations that keep the Customer Unit future‑ready.

Support M&A moments. Contribute to due diligence, organizational assessments, and change readiness across acquisitions, mergers, and integrations in partnership with HR COEs and business leaders.

How you’ll measure success (12–18 months)

A clear, leader‑owned People Strategy & roadmap aligned to business priorities.

Org design changes implemented with measurable improvements in span, layers, and decision velocity.

Critical roles filled and succession benches built; improved internal mobility and time‑to‑productivity.

Step‑change in manager capability (coaching, feedback, performance differentiation) and sustained engagement gains.

Successful change adoption for priority initiatives, evidenced by KPI movement and stakeholder feedback.

Demonstrable progress on inclusion, equity, and belonging outcomes across the talent lifecycle.

What you’ll bring

Strategic HRBP experience supporting senior executives in complex, matrixed environments.

Depth across Org Design
, Talent Management
, Leadership Development
, Change & Transition Management
, and partnership with COEs
.

Business acumen and comfort with data—able to connect talent metrics to growth, productivity, risk, and customer outcomes.

Executive coaching skill set—listening deeply, challenging constructively, and influencing decisions through insight and evidence.

Proven ability to operationalize programs at scale while tailoring for the Customer Unit’s context.

Integrity, discretion, and cultural fluency
; commitment to inclusive practices and equitable outcomes.

Bachelor’s degree required;
Master’s degree or relevant certifications (e.g., OD, change, coaching) a plus.

TRAVEL: Quarterly travel to meet in-person with business leaders, approximately 30% of the time.


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