Assistant Director of People & Culture

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five‑Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

This role reports to the Director of People & Culture, and oversees the People & Culture Manager, Talent Acquisition Manager, and People & Culture Coordinator. It is responsible for the day‑to‑day operations of the People & Culture department. The Assistant Director of People & Culture is a true driver of the employee experience. As an essential member of the People & Culture Team, you will help employees bring their best selves to work, achieve their goals, and build self‑confidence.

You will foster an environment grounded in fairness, inclusion, and service excellence. The Assistant Director of People & Culture will support the growth and development of the People & Culture team and oversee activities including workforce planning, leadership and employee coaching, labour relations, and employment law compliance.

• Lead and oversee the day‑to‑day operations of the People & Culture Department and collaborate with leadership on the implementation of the People & Culture strategy.
• Act as an objective third party in employee counselling, problem‑solving, and conflict resolution, and communicate to the Director of People & Culture any circumstances that may raise legal issues or liabilities for the hotel.
• Identify, analyze, and initiate appropriate actions to resolve patterns of unsatisfactory employee turnover.
• Assist in managing the financial aspects of the departmental budget, including benefits, labour and salary reporting, and planning cost‑effective events within budget guidelines.
• Oversee regular audits of insurance records, immigration and labour records, and paid‑time‑off allowances.
• Support and lead in the absence of the Director of People and Culture, labour relations activities, including union engagement, collective agreement interpretation, and resolution of workplace issues to foster positive employer–union relationships.
• Monitor and ensure organizational compliance with federal, provincial, and local employment laws and regulations, and recommended best practices; review and revise policies and practices to maintain compliance.
• Act as a liaison between employees and management to address questions or concerns regarding company policies, practices, and regulations.
• Work closely with Finance regarding labour meetings, employee attestations, and wage and hour training.
• Supervise employee programs such as recognition celebrations, community outreach, internal meetings, bi‑annual staff events, and more.
• Respond to employee claims, Workers’ Compensation matters, Leaves of Absence, and Wage & Hour inquiries.
• Participate and be an active member of the Health, Safety and Security Committee, including monthly meetings.
• Work harmoniously and professionally with all staff while…