Head, Winning Culture & Listening

Overview

This role leads BMO’s enterprise Winning Culture and Ambition 2030 enablement strategy, driving behaviour change, leader activation, and cultural integration across the organization. The position oversees BMO’s employee listening strategy, translating complex cultural and engagement data into meaningful insights that inform executive decisions and people priorities. It also partners across HR, Ethics, ONFR, and Risk teams to assess and manage culture and behaviour risk through integrated frameworks and dashboards.

The ideal candidate is a senior strategic leader with deep expertise in culture, talent, insights, and enterprise program management.

• Lead program integration for enablement of Ambition 2030, with collaboration across Strategy, Communications, Culture and HR
• Build multi-year roadmap for activation and sustainment of behaviour change that drives high performance
• Provide strategic leadership over enterprise winning culture action plans and program deliverables
• Assess effectiveness of culture program tactics for opportunities to scale or adjust
• Guide leaders through implications of cultural insights and required behavioural or operational shifts
• Coach group-level activation of culture within enterprise frame and hold groups accountable for ongoing action plans
• Partner with Corporate Communications to deliver key messages and core building blocks for how we define Winning Culture within Ambition 2030 and integrate with engagement, values and other key elements of culture
• Partner with HR COEs for integration of winning culture into employee lifecycle (e.g., recruiting, performance management, development)

• Lead integrated enterprise culture and employee insights approach, aligning to BMO’s business and talent priorities
• Serve as a senior advisor to executives on employee insights, cultural health, behavioural patterns, and organizational trends
• Translate complex data into meaningful insights and enterprise recommendations that inform strategy, leadership decisions, and people priorities
• Provide strategic leadership over enterprise employee listening strategy and digital roadmap
• Assess effectiveness of listening programs for opportunities to scale or adjust
• Ensure appropriate data governance and operational policies or frameworks in place

• Provide culture and listening insights into cross-functional dashboard on behaviour risk
• Partner with ONFR, LRC and HR to assess ongoing culture and behaviour risk potential and surface any areas for further diagnostic
• Identify opportunities to integrate and align across multiple teams driving culture change for a holistic approach and common frameworks or language
• Support ongoing refinement of related directives and operational frameworks that enable more proactive management of culture and behaviour risk, in alignment with regulatory guidance

• AOCI survey – plan, launch, analysis, debriefs
• Bi-weekly A30 steerco meetings (agendas, decks, action items)
• Bi-weekly A30 working leads meetings (program management)
• Monthly Culture & Inclusion forum (activators) – agendas, materials, action items, business coaching and engagement
• 18-month roadmap for A30 enablement (communications plan, people processes, business processes, leadership team effectiveness and core winning culture behaviour change program)
• Oversee and guide Winning Culture lead and program manager on any core team program components in 18-month roadmap (e.g., capability-building rollouts, integrated communications, manager tactics and activator support)
• Present to multiple levels of audience as a Winning Culture SME (group panels/town halls, enterprise skill builds, etc)
• PCOC, Steerco, EC, Board materials, key messages and speakers notes etc as required

• Oversee Listening team activities and strategic roadmap, vendor capabilities
• Monthly leadership updates for BAU / ad hoc
• Team guidance and approvals for BAU / ad hoc (as needed)
• Core team member during peak AWCC (planning, execution and debriefs :3-4 month period)
• Present insights from culture surveys at executive…