Flight Centre - Human Resources Business Partner​/Employee Relations, Lvl II

Human Resources Business Partner / Employee Relations, Lvl II at Flight Centre Travel Group (FCTG)

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company is headquartered in Brisbane, Australia and operates in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network that extends to more than 90 countries through company‑owned businesses and independent licensees.

The company opened its first leisure travel shop in Sydney, Australia in 1982 and was listed on the Australian Securities Exchange in 1995.

We’re looking for a Lead HR Business Partner to join our team and provide hands‑on HR support across Flight Centre Canada. The role is ideal for an experienced HR professional who thrives in employee relations and enjoys working closely with leaders and employees to build a fair, consistent, and engaging workplace.

In this role you will be a trusted advisor to leaders, helping them navigate complex people matters with confidence and sound judgment. You will manage a high‑volume portfolio of employee relations cases, conduct impartial investigations, and coach leaders to strengthen performance and accountability across the business. You will also support HR operations, from rolling out new processes and tools to driving compliance and change initiatives, while partnering with HR colleagues on broader programmes such as compensation, benefits, and leadership development.

French language is preferred but not essential.

• Operational HR Delivery
  • Assist with day‑to‑day HR operations across Canada, monitoring and responding to employee and leader inquiries, and proactively resolving people issues.
  • Support rollout and adoption of Workday HRIS, including manager/employee training, process updates, maintaining and updating system data.
  • Assist with HR initiatives including policy updates, leadership development, and tasks or projects as needed.
• Employee Relations and Support
  • Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements.
  • Manage ER caseload from intake to resolution with clear SLAs and meticulous documentation and follow‑up.
  • Conduct impartial investigations, planning, interviewing, assessment, gathering facts, reporting findings, and maintaining documentation.
  • Track case progress and outcomes, identify trends and recommend training or process improvements.
  • Coach leaders through complex employee relations cases, progressive discipline, and performance improvement.
  • Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy.
  • Equip managers with toolkits, training, and conversation guides to handle people issues effectively.
• Change Management & Compliance
  • Provide assistance and guidance to leaders, with the support of HR Leadership, during organizational changes.
  • Educate and coach leaders on process and policy, compliance, documentation, and other people‑related business needs.
  • Assist with documentation and administrative tasks as needed.
  • Ensure HR practices and documentation meet provincial requirements.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• 3–6 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices.
• 2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching.
• Proven ability to manage sensitive and complex people matters with discretion and sound judgment.
• Strong attention to detail with excellent written, verbal, and reporting skills.
• Ability to influence, collaborate, and partner with stakeholders at all levels.
• Comfortable balancing tactical HR delivery with strategic thinking.
• Resilient, adaptable, and able to thrive in ambiguity.
• French language skills preferred but not…