Gaming - Account Manager

Overview

We are Dulcedo — At Dulcedo, talent management is about strategy, structure, and long-term vision. We are a full-service talent management agency representing creators, influencers, athletes, models, and entertainment talent across North America and internationally. Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to brands and partners.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of digital creators, influencers, and streamers. With offices in Montreal and Toronto and a network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

We are committed to Diversity, Equity, and Inclusion in recruitment and growth. Our team reflects diverse backgrounds and experiences, and we strive to ensure equal opportunities for all applicants.

Above all, Dulcedo is a people-first organization. We are a proud Great Place to Work; we foster an environment where people grow, challenge themselves, and do meaningful work with industry-leading talent.

We are seeking an Account Manager to elevate our white-glove service and set new standards for client relationships. You will manage relationships with clients, talents, and Dulcedo team members, shaping distinctive brand identities and digital strategies that empower talents to excel in their careers and personal brand development. This role combines client relationship management, project oversight, strategic development, and social media expertise.

• Oversee and execute negotiated partnerships from start to finish, ensuring contractual terms are met and milestones are achieved.
• Maintain continuous engagement with talents and brands, offering support and guidance to strengthen relationships.
• Track performance using KPIs and present end-of-partnership reports detailing successes, challenges, and insights for future strategies.
• Collaborate with talents and Dulcedo colleagues to ensure a consistent, impactful social media presence.
• Develop content strategies and concepts using analytics and trends to maintain high engagement and content effectiveness.
• Participate in the talents’ agency experience, including onboarding, quarterly planning, and key activities.
• Assist in day-to-day talent management by providing planning support to organize activities and ensure success.
• Manage inbound PR requests, interview requests, mailers, and event invitations.
• Contribute to outbound strategies, including talent sourcing, interview pitches, gifts, event responses, and new brand outreach calls.
• Attend on-site production days and talent events, providing on-site support to ensure successful collaborations.
• Leverage tools and information channels to stay on top of industry trends and serve as a resource to the team.

• 1+ year of experience in influencer marketing or PR, in-house or agency.
• Proven experience communicating directly with talents and corporate clients.
• Excellent interpersonal skills and a natural talent for building and maintaining relationships.
• Strong mediation, negotiation, conflict resolution, and expectation management abilities.
• High organizational skills with a track record in task management, detail orientation, meeting deadlines, following processes, and multitasking.
• Knowledge of managing influencer/talent partnerships and assessing social media metrics and industry KPIs.
• Understanding of paid media, influencer marketing, and public relations.
• Bachelor’s degree in a related field is an asset.
• Solid knowledge of online communities in fashion, beauty, and entertainment.
• Experience in managing influencer/talent partnerships and evaluating social media KPIs.
• Strong communication with talents and corporate clients.

• We look for energy, initiative, curiosity, and a genuine drive to make things happen.
• Positive attitude, collaborative spirit, and the ability to uplift…