Operations Manager

Req

Dome Productions is North America’s leading production and transmission facilities provider. Dome is unique in its business approach and sets itself apart from others with its integration of primary business units of Mobile Production, Host Broadcaster, Media Services, and Transmission services all under its corporate umbrella. Dome Productions’ resume includes work with major worldwide broadcasters, leagues, production companies, government parties and other content creators, with a major emphasis on sports, eSports, and entertainment.

We provide a supportive and inclusive community where all team members can succeed. Through our commitment to environmental, social, and governance initiatives, you will feel good about the greater impact you have – making every day better for people as they connect, work, learn, and play.

The Operations Manager – Production Events is a people-focused leadership role responsible for the end-to-end management of freelance technicians and independent contractors supporting Dome Productions’ live event operations. This position is ideal for an HR professional who thrives in a dynamic, fast‑paced environment and is passionate about workforce planning, talent development, freelancer engagement, and organizational effectiveness. You will play a key role in shaping a positive, inclusive freelance experience while aligning workforce strategies with business growth.

• Lead full-cycle recruitment of freelance event production labour across North America
• Build and sustain a qualified freelance talent pipeline
• Forecast labour demand and support workforce planning strategies
• Ensure equitable, values-driven hiring practices
• Oversee recruitment, evaluation, training, assignment, and supervision of freelancers

• Design onboarding processes including deal memos, expectations, and policies
• Identify skill gaps and implement targeted training programs
• Develop engagement, retention, and career progression initiatives
• Support succession planning and identify high-potential talent

• Act as primary contact for freelancer relations and conflict resolution
• Foster inclusive, respectful workplace culture
• Ensure fair and consistent application of policies

• Establish and oversee performance evaluation processes
• Provide coaching, feedback, and development support
• Address performance issues and implement improvement plans

• Oversee fair and competitive contractor compensation frameworks
• Review and approve payroll, invoices, and expenses
• Ensure compliance with policies, agreements, and regulations
• Partner on travel guidelines and cost control

• Collaborate with leadership on workforce strategies
• Support change management and organizational effectiveness initiatives
• Contribute to budgeting, forecasting, and resource allocation

• Partner with Scheduling, Production, and Technical teams
• Build strong internal and freelance community relationships
• Travel across Canada as required

• 5+ years in HR, talent management, or workforce operations
• Strong employee relations, recruitment, and performance management experience
• Experience with freelance/contingent workforce (preferred)
• Broadcast or production knowledge (preferred)
• Excellent interpersonal and conflict resolution skills
• Strong organizational and decision-making ability
• Ability to manage multiple priorities in fast-paced environments
• High accountability and sound judgment
• Collaborative leadership style
• Bilingualism is an asset
• Flexible hours and willingness to travel
• Adequate knowledge of French is required for positions in Quebec.

• Position Type:
  Management
• Job Status:
  Regular - Full Time
• Job Location:
  
  Canada :
  Ontario :
  Toronto
• Work Arrangement:
  Hybrid
• Final date to receive applications: 07/22/2026
• Total earning range: $81,600 - $122,400. The advertised salary range may vary slightly as it is based on the company’s current salary structure, which may be revised by the company from time to time, at its sole…