Bilingual & Labor Relations Manager

Position: Bilingual Employee & Labor Relations Manager

Description

Job Title: Bilingual Employee & Labor Relations Manager
Location: Toronto, ON
UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world.
UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.
Position Overview
:
Reporting to the Director of Human Resources, the Bilingual Employee & Labor Relations Manager will lead the development and execution of employee relations strategies, policies, and programs across UNIQLO Canada. This role acts as a strategic business partner within the organization, collaborating closely with the Director of HR and the Heads of Departmentsto ensure alignment of HR practices with both global and local business objectives.

The incumbent will provide expert guidance on workplace concerns, employee performance evaluations, and organizational effectiveness, and will also support the development and implementation of organizational strategic plans. The successful candidate will proactively identify and mitigate employee relations risks, foster a positive and inclusive workplace culture, and ensure consistent application of policies and employment legislation. This individual will play a crucial role in supporting and developing leaders across a multi-unit retail environment, enabling effective decision-making, driving employment engagement initiatives, and building leadership bench strength for future organizational needs.
Key Responsibilities:
Labor Management Leadership:

Develop and implement comprehensive internal communication strategies to foster transparency, engagement, and alignment across the organization.

Partner with leadership and department heads to ensure consistent messaging and effective communication of key initiatives, policies, and organizational changes.

Oversee the creation, delivery, and continuous improvement of internal communications content, channels, and campaigns to support business goals and drive organizational culture.

Work closely with Global Labor Management and coordinating with both the North America Legal team and Global Legal Team.

Submit weekly, monthly, quarterly and annual reports to both Local Management and the Global Team

Facilitate the Global and North America Training and Survey, including annual training on the Code of Conduct, Anti-Harassment, Employee Engagement, and other topics related to Employee Relations.

Employee Relations Leadership & Strategy:

Lead the design, implementation, and continuous improvement of employee relations policies, programs, and best practices.

Partner with leadership to proactively identify trends, risks, and opportunities, and develop action plans to enhance the employee experience and mitigate potential issues.

Serve as a strategic business partner to management, aligning employee relations and HR initiatives with global, regional, and local business objectives and long-term organizational strategy.

Workplace Investigations & Issue Resolution:

Lead and manage complex employee relations matters, including investigations, grievances, and workplace concerns.

Oversee robust, fair, and objective fact-finding processes, championing best practices that ensure adherence to company policies, legal requirements, and support a culture of accountability and trust.

Provide recommendations and oversee appropriate resolutions, including corrective and disciplinary actions.

Deliver recommendations and guide leadership through resolution strategies, including corrective and disciplinary actions that strengthen organizational integrity.

Coaching & Advisory Support:

Provide expert coaching and guidance to managers at all levels on employee performance, behavior, and conflict resolution.

Support leaders in delivering effective feedback, managing performance improvement plans (PIPs), and navigating sensitive workplace situations.

Build leadership capability through training and ongoing support in employee relations best practicesthatsupport long-term business success.

Compliance &

Risk Management:

Interpret and apply employment legislation and company policies to ensure compliance and mitigate organizational risk.

Maintain accurate, confidential documentation of all employee relations matters and investigations.

Monitor organizational changes and proactively address potential employee relations implications.

Employee Engagement & Organizational Effectiveness:

Lead initiatives to enhance employee engagement, retention, and the overall associate experience across retail locations.

Support the design, execution, and analysis of global and local employee engagement surveys, translating insights into actionable strategies and presenting recommendations to organizational leadership.

Track and analyze exit interview data and workforce trends to inform continuous improvement efforts.

HR Operations &

Collaboration:

Collaborate with the broader HR team to support key functions, including payroll, benefits,…