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HR Business Partner

Job in Toronto, Ontario, M5A, Canada
Listing for: Teleperformance
Full Time position
Listed on 2026-07-14
Job specializations:
  • HR/Recruitment
    HR Generalist / Talent Management, Recruiter / Talent Acquisition, Regulatory Compliance Specialist, HR Manager
Job Description & How to Apply Below

Human Resources Business Partner

Onsite – 75 Eglinton Ave East, Toronto, Ontario

As an onsite Human Resources Business Partner, you will provide day-to
- day HR guidance and support to leaders and operations teams. You will partner with leaders on employee-related matters, support HR programs and initiatives that enhance the employee experience and help maintain a safe and healthy work environment. You will also work closely with the broader HR team, including Talent Acquisition, Employee Relations, HR Specialists,
Training, and the HR Helpdesk, to answer employee questions, support timely issue resolution, and provide clear, consistent guidance.

This onsite role operates within a matrix reporting structure, supporting Operations in
partnership with the HR Managers.

Key Responsibilities:

  • Act as a visible onsite HR partner and build trusted relationships with employees,
  • leaders and corporate support teams.
  • Serve as a trusted advisor to employees and management, providing timely
  • guidance to resolve workplace concerns /grievances and foster a fair, supportive,
  • and compliant workplace culture.
  • Work closely with local stakeholders, employees, managers, partner organization
  • and others in the business unit to fully understand local needs (of the client, line
  • of business, local requirements) and create targeted and specific people
  • support plans.
  • Collaborate with Talent Acquisition, Employee Relations, HR Specialists,
  • Training and the HR Helpdesk team to resolve employee matters appropriately
  • and efficiently.
  • Support the delivery of HR programs and initiatives that strengthen employee
  • engagement, retention, and the overall employee experience.
  • Partner with leaders during organizational changes, new program launches,
  • ramp-ups, reductions, schedule changes, and other business transitions.
  • Serve as an onsite Health and Safety representative, supporting workplace
  • safety practices, incident follow-up, and related employee guidance.
  • Provide real-time HR support for urgent site matters, escalating issues as
  • appropriate and ensuring timely communication with stakeholders.
  • Contribute to HR projects, process improvements, and site-level initiatives that
  • improve HR service delivery and operational effectiveness.
  • Qualifications

  • University degree in Human Resources, Business Administration, or a related
  • field. CHRP or CHRL designation preferred.
  • At least seven (7+) years of progressive HR experience within a fast paced
  • working environment.
  • Proven experience in an HR role that partnered with the business and
  • demonstrated ability to influence and build trust with stakeholders at all levels.
  • Strong knowledge of provincial employment law and regulatory bodies
  • Exceptional verbal and written communication skills
  • Employee Relations and Labour Relations experience
  • Fluent in English. Bilingual French/English an asset
  • Solid knowledge of Google Workspace tools (Sheets , Slides , docs etc.)
  • Experience with Workday is preferred
  • Must produce documentation verifying eligibility to work in Canada
  • Must be able to work 100% onsite at our Toronto office
  • Diversity, Equity & Inclusion

    TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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