Director, Human Resources

Background

The Condominium Authority of Ontario (CAO) is a modern, digital-first organization serving Ontario's rapidly evolving condominium sector through information, education, and dispute resolution services.

As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact, the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.

We are a collaborative, high-performing team that values innovation, accountability, continuous improvement, and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact, work closely with leadership, and contribute to an organization where ideas are welcomed and acted upon.

We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven member Board of Directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

Our Vision:
Strong and vibrant condominium communities in Ontario.

Our Mission:
Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

Corporate Values:
Innovation, trust, teamwork, value for money, integrity, fairness

Team Values:
Respect, trust, diversity, collaboration, leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Toronto’s Financial District.

Reporting directly to the CEO & Registrar, the Director, Human Resources serves as the organization's senior HR leader and trusted advisor to the Executive Leadership Team (ELT). This highly visible leadership role is responsible for shaping and executing the CAO's people strategy, culture, workforce planning, total rewards, and organizational effectiveness.

The Director partners closely with the CEO, ELT, and Board committees to align people strategies with organizational priorities, provide expert guidance on workforce and workplace matters, and support enterprise-wide decision making through a people and culture lens.

Operating within a lean team structure, the Director maintains end-to-end accountability for the HR function, balancing strategic leadership with operational oversight to ensure high-quality, responsive, and compliant HR service delivery. The role leads the development and continuous improvement of HR programs, policies, and governance frameworks that strengthen organizational performance, mitigate risk, and support a workplace culture that is inclusive, respectful, and psychologically safe.

The Director is ultimately accountable for the effectiveness, integrity, and sustainability of the organization's HR practices, ensuring they enable business objectives, support employees, and position the CAO for long-term success.

• Own the development, execution, and evolution of the enterprisepeoplestrategy, priorities, and annual workplan in alignment with business objectives.
• Ensure alignment between workforce strategy and organizational priorities, including growth, sustainability, and operational effectiveness.
• Own the development of workforce strategy and provide strategic advice and recommendations to the Executive Leadership Team (ELT) onlong-term trends, organizational design, succession planning, and emerging workforce risks and opportunities.
• Translate HR strategy into programs, frameworks, and initiatives that reflect organizational priorities, HR best practices, and applicable legislation.
• Lead or support organizational change initiatives affecting structure, roles, responsibilities, and workforce capability.

• Accountable for oversight and effectiveness of the ongoing administration, governance, and continuous improvement of the total rewards programs, including compensation structures, pay practices, benefits, and reward frameworks.
• Maintain and uphold the…