Well-being Program Manager

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Be part of a dynamic team that crafts strategies to enhance colleague well-being! As a member of our Retirement, Benefits and Well-being team within Total Rewards, you’ll contribute to programs and services that help colleagues feel physically healthy, mentally strong, financially confident, and socially connected.

As the Well-being Program Manager, you will lead key well-being programs from start to finish. You will set the direction, improve how programs work, and help leaders make decisions using data.

You will act as a subject matter expert (SME) in well-being. You will work with HR partners, business teams and vendors to deliver programs that are easy to use and make a real difference for colleagues.

You will manage several core programs, including:

• Employee & Family Assistance Program (EFAP) – confidential counselling and support services
• TD Well-being app
• Well-being Ambassador Program (employee volunteers who promote well-being)
• Relationship with the Chief Medical Director (clinical advice and guidance)

• Lead the design, delivery and improvement of well-being programs in Canada
• Ensure programs align with overall HR strategy and business needs
• Bring in external ideas and market trends to keep programs current
• Lead the rollout of new programs, campaigns and enhancements

• Act as a trusted advisor to HR and business leaders on well-being topics
• Partner across teams (e.g., HR, Inclusion, international teams) to align programs
• Tailor programs for different business needs where required

• Track key metrics (e.g., usage, engagement, outcomes)
• Use data to explain what is working and where to improve
• Present clear insights and recommendations to senior leaders

• Manage external vendors who deliver well-being services
• Oversee performance, service quality and ongoing improvements
• Partner with vendors to improve the well-being app and increase usage

• Ensure programs meet legal, privacy and risk requirements
• Manage program risks and escalated issues where needed
• Support audits, reporting and internal reviews

• Lead the Well-being Ambassador program
• Recruit and train volunteers
• Provide simple toolkits to support local activities
• Recognize and reward contributions

• Connect business teams to additional supports when needed (e.g., mental health training, onsite support)

• University degree or equivalent experience
• 7+ years of experience in HR, well-being, employee experience or a related field

• Strong communication skills (written and verbal)
• Able to explain complex topics in a simple way
• Strong project management skills; able to manage multiple priorities
• Strong relationship-building and influencing skills
• Comfortable working across teams and with senior leaders

• Experience in employee well-being or health programs is an asset

• Comfortable using data and digital tools (e.g., web or mobile platforms)
• Proficient in Microsoft Office (Excel, PowerPoint, Word; Copilot is an asset)

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly…