Enterprise Real Estate Mgr Design & Experience

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Human Centered Design

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Accountable for coaching the team of practitioners’ knowledge, skills and performance, building and evolving the practice’s capabilities, and advising practitioners on their work to ensure solutions are sound.
• Focus is on the development of the Practice’s talent, coaching and training their direct reporting Practitioners and contributes to the development strategies for the Practice’s people.
• Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities, providing quality assurance on the application of methods and practices owned within the Journeys and Platforms
• Execute on Practice strategy as it relates to introducing tools, methodologies and processes across the enterprise
• Provide overall team leadership, training, coaching, development, succession, recruitment and resource management, and ensures on-going performance feedback and assessments occur and development plans exist for each team member. Engages team with Platform and Journey leads to ensure 2-way feedback of Practitioners occurs.
• Accountability to understand the current skills and capabilities within their practice, actively working to close gaps that may exist through additional learning, coaching, supports etc.
• Accountable for hiring the best talent, growing these colleagues and managing retention
• Act as an expert or lead innovator and culture change agent for the practice amongst Business, Journey, and Platform leaders
• Build and lead an engaged culture of Practitioners that inspires pride and meaningful work

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies related to user experience design activities.
• Support team in staying knowledgeable on emerging issues, experience design trends and evolving regulatory requirements and assess potential impacts to the Bank
• Ensure programs, policies and practices meet business needs, comply with internal and external requirements
• Ensure programs/initiatives related to user experience design are well managed and administered; ensure the prompt and thorough resolution of issues
• Monitor assigned functional area for productivity and efficiency, operating systems to continually improve delivery capability
• May develop and/or contribute to negotiations of third-party contracts/agreements
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement
• Contribute to the continuous enhancement of knowledge / expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective customer solutions.
• Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or user experience design subject matter expert helping to identify risk / provide guidance for significant and complex situations
• Manage intake and demand, coordinating resources as required; identify and source appropriate resources across all work streams, ensure all resources are used effectively
• Keep abreast of emerging issues, trends, and evolving…