Head of Client Services and - Corporate Sales Manager

Head of Client Services and Growth - Corporate Sales Manager

Location:

Greater Toronto Area (GTА) – preference for candidates in Ontario, Canada (as stated in job description).
This opportunity is for a Head of Client Services and Growth who is a seasoned professional with strong experience leading account managers and clients on complex portfolios. You must be technically proficient, but more importantly, you love building strong, long-term relationships with clients by providing exceptional client service and continuous value delivery. You have a breadth of knowledge within our industry and can provide guidance and advice ranging from design and product development to technical development.

You have keen abilities around how technology is applied towards meeting business goals and delivering delightful user experiences. You have experience leading complex strategic programs involving multiple stakeholders and multi-year initiatives. This role will make use of your diverse skillset and experience, and provides excellent opportunities for professional growth.
In this cross-functional leadership role, you will hold direct accountability for Client Services, Marketing, and Business Development. You ll be responsible for developing and executing strategies that move opportunities through the full sales cycle—from lead generation to closing deals. You will also collaborate across departments, including HR, to design and implement a robust client experience program, while building and mentoring a high-performing team of account managers.

This position is relationship-driven, involving long-term professional relationships with our clients. It is expected that you will understand, build upon, and communicate Therefore s unique value proposition to prospects, and clients and work with your team to prioritize opportunities. You will play an instrumental role in growing and maintaining our partnership program. Close alignment with Product and Technical teams will be crucial to ensure that client-facing work fits with Therefore s current skill sets, as well as alignment with respect to potential gaps in skills.

You will be responsible for ensuring that all client projects are vetted, scoped and approved by creative and technical resources as required. Initially you will manage accounts directly. As accounts grow, you will work closely with strategic account managers to forge executive-level relationships with key stakeholders in our strategic accounts.
If you re applying, you should:
Have a strong commitment to providing a uniformly outstanding customer experience combined with account management experience
Have demonstrable AI prompting skills in v0, Perplexity and building sales and marketing related GPT s
Be a people person with an exceptional ability and strong experience building and cultivating long-term relationships and trust with sophisticated clients
Thrive in a fast-paced environment
Have exceptional verbal and written communication skills
Have strong computer, web and research skills
Be organized and self-managing
Have a desire to learn and grow with the agency
Be located in the Greater Toronto Area
Be curious and constantly learning
Core Responsibilities   Client Services Leadership:
Own the strategic and operational oversight of all client relationships, ensuring unwaveringly exceptional satisfaction, retention, and account health across the agency portfolio
Lead, coach, and grow our client service team, including performance management, hiring, and skills development
Classify accounts by tier and lifecycle stage, and develop tailored growth and service plans for each
Act as the escalation point for client issues, resolving challenges with clarity and diplomacy
Account Growth & Revenue Expansion   Build and execute account development plans to identify upsell and cross-sell opportunities within existing accounts
Own client P&Ls, forecast revenue growth, and partner with delivery leads to align commercial goals with project execution
Ensure any revenue expansion is matched with capability, capacity, and delivery excellence—never selling what we can t deliver
New Business Development   Lead agency new business…