Head of Engineering - Digital Commerce and Personalization

Head of Engineering - Digital Commerce and Personalization

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Head Personalization and Commerce Engineering, Canadian Banking Engineering, is responsible for leading the delivery of innovative IT business solutions that align with the Bank's strategic objectives for Client engagement. This role ensures seamless operation, continuous enhancement, and high availability of the Personalization, Digital Commerce and Digital Communications domains. The Head will partner with the bank’s Marketing, Client Experience and many other business lines to support direct marketing, offer generation, management and maintenance of the bank’s core public websites.

The Head provides key leadership to the Vice President and will drive the development and implementation of cutting‑edge technologies to improve customer experiences, streamline operations, and support the Bank's growth initiatives. This includes close collaboration with many areas on the strategic roadmap and planning to ensure the design and deployment of a robust technology strategy, fostering collaboration across various departments, and ensuring stability of our core platforms.

In this role, you will:

Own the Canadian Banking Personalization, Digital Commerce and Digital Communications technology strategy and roadmap, ensuring alignment with business sponsors and key partners. This includes Marketing technology tooling to enable campaign creation, audience segmentation, offer decisioning, content management and content delivery across all channels.

Collaborate with business lines, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.

Lead and drive a client‑focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, technologies, systems and knowledge.

Direct the management of application engineering and support functions to ensure all applications developed have a high degree of integrity, reliability, resiliency, and availability to meet the business need, with sensitivity to local regulatory requirements.

Lead the development and implementation of strategic plans, policies, and standards surrounding systems engineering, technology trends and strategies, information security, and production application support for the business units serviced globally.

Build a high‑performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicate vision, values and business strategy, and manage succession and development planning for the team.

Serve as a transformation leader that brings technology and business strategy together and aligns with a cultural mindset shift with cross‑functional teams.

Ensure effective management, including planning, forecasts and achieving financial targets as part of the domain.

Lead with a system resiliency mindset, including driving high standards for application stability. Review production support, audit, security and risk issues to ensure root causes are identified, properly defined, documented and reported; ensure issues are understood by senior management and corrective action will be taken.

Direct day‑to‑day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits; communicate the Bank’s risk culture and risk appetite throughout the team.

Create an environment in which the team pursues effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the frameworks and handbooks related to operational risk and compliance.

Do you…